Tom from SWISCO responded:
August 16, 2017
Can you measure your diameter more carefully? The options are 3/8 and 5/8. See which is closest to what you have.
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Tom from SWISCO responded:
August 16, 2017
Take a look at our 25" non-tilt spiral balance (5/8" diameter): the S500-25. You'll need a red tip to match your old balance.
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Paul from SWISCO responded:
August 24, 2017
Based on your photos, your sash clip looks similar to our 17-025, which is attached to the side of the sash. Hopefully the original clip is fine, though, because it is impossible to replace it without taking the window completely out of the frame.
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