Paul from SWISCO responded:
April 19, 2016
Hello! Hopefully I can help. Chances are, the balance is the problem. I would recommend charging it first. It may have just lost a little tension. You will need a charging tool like our 75-006. Try winding the balance spiral about three turns, usually clockwise, and see if you can feel tension building. If not, you need new balances. Based on your description it is likely our 5/8" diameter Series 600 spiral balance. See the guide and video below for further information.
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Paul from SWISCO responded:
April 21, 2016
Great, thank you! The other part you mention is known as a pivot shoe. There are many possible options for you, depending on your size. You can see our entire selection here.
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