SWISCO - The Replacement Hardware Authority

Spiral tilt window balance

A from East brunswick says:
I got the 29" series 600 spiral tilt window balance delivered. Realized that it is 0.5" longer than the one I have on my window. Can I still use it? What I need to do in order to install it? Please advise. Thanks.
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Paul from SWISCO responded:
Is this for the bottom sash? If so, I think you can get away with a length of 29", yes. If it's for the top sash, though, I would recommend going down to a 28" length.
A quick learner says:
Hi Paul, what is the procedure that we need to return the 29" & swap with 28" within the shortest turn around time? Please advise. Thanks.
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Paul from SWISCO responded:
You would just return your old spiral balance for a refund, then purchase the desired replacement. See our return policy for more information.
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