SWISCO - The Replacement Hardware Authority

Spring Damper & Shoes Question

A home owner from USA says:
Dear Customer Service Rep:
I need to order Qty (2) Item Number S600-26 Spring Dampers to replace 2 that are no longer functional in my windows. I am thinking that the existing shoes that retains each spring damper are probably ok but I feel I need to order replacements just in case they are needed. But, looking at the choices on your website I cannot see one that looks like the ones installed in my window.

2 pictures are attached. Can you help me to determine which Shoes I need to order?

Thanks,
Walt
User submitted photos of a spiral balance.
Profile picture of Tom
Tom from SWISCO responded:
Hey, Walt. We may be able to help you find a replacement for this pivot shoe, but I can't quite make it out from this picture. Can you show me one removed? Can you also tell me its thickness and width? Thanks!
A handy person from Loveland, CO says:
Thanks for responding Tom. As it turns out I was able to repair the spring damper and reuse it. The shoes were ok to reuse as well. I adjusted both dampers on each side of the window and the window stays up now as it should.

Thanks for responding though!

Walt
Profile picture of Paul
Paul from SWISCO responded:
Oh, great! Glad to hear it. Let me know if you need anything else!
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