SWISCO - The Replacement Hardware Authority

Spring in plastic tube balance on non tilt wood window

A contractor from Madison NJ says:
Any suggestions? Can I use replacement hardware?
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
We may be able to custom make this balance, but we will need more information. Can you tell me the size of the visible glass for the sash this balance supports? Please give me the width x height.
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