SWISCO - The Replacement Hardware Authority

Stuck Balance Shoe

A handy person from Exton PA says:
I just watched the shoe replacement video. I don't know the window manufacturer, but the slide shoe appears t be identical to mine.

The shoe is stuck and won't move up or down. After watching the video I am wondering if all I have to do is turn the piece in the middle of the shoe with a screw driver.
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Tom from SWISCO responded:
That's certainly possible. When you remove the sash from the window, it rotates the pivot shoe cams and locks the shoe in place so they don't move while the sash is out. I recommend giving that screwdriver trick a try.
A handy person from Exton PA says:
That fixed it. Thanks
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Tom from SWISCO responded:
We are happy to hear it helped!
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