Tom from SWISCO responded:
June 10, 2016
Without seeing the original balance, it will be hard to recommend a replacement. Silverline has used many different types. Would you happen to have an identical window elsewhere in the house to use as reference? If not, give me the size of the visible glass for the sash these balances are supporting and we will try our best to find something to fit.
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Paul from SWISCO responded:
June 16, 2016
If this is a hinged window, then things will be a little tricky. These are kind of peculiar balances that need very specific information to do right. Also, they are not standard. We have to custom make them for you. Unfortunately, custom made balances cannot be returned for a refund if they aren't correct.
Based on your dimensions, I have an idea of what you may need, but I cannot guarantee it will work. I believe you need two balances: a 25" long balance with a 19-008 top and 15-025 shoe, as well as a 2430 option. The other side will use a 25" long balance with ONLY a 19-008, and no shoe at all. This will use a 2440 option.
If you want to go this route, I will send you a custom order form for each of these, in addition to a price quote. However, I must stress that I cannot guarantee that these will work without old balances to use as reference. |
Paul from SWISCO responded:
June 17, 2016
Ah, I see. That definitely sounds like an issue. I totally understand. If you need anything in the future, though, we're always here to help.
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