Thermal Guard Window Repair Issue: Spiral Balance and Window Lock

A home owner from USA says:
August 30, 2016
Dear Sirs

This is the third email regarding the multiple repairs needed on my Thermal Guard Window.

This email discusses the spiral balance and the window lock.

Photo #19 is the original sticker located at the top of the window

Photos # 20, 21 and 23 show the left window lock which appears to be in original condition and is working.

Photo #22 shows a window lock which is bent, and will not lock. A portion of the plastic window frame is also cracked.

Can this be repaired?

Thanks
Noel
User submitted image of their window hardware.
Profile picture of Paul
Paul from SWISCO responded:
August 31, 2016
Hello, Noel. This keeper looks like the top portion of our 90-133K. Let me know if you agree. If you also need the locks, our 90-133L and 90-133R may match. See what you think.
Thermal Gard Lock, LH
Thermal Gard Lock, LH
90-133L
$10.28
Thermal Gard Lock, RH
Thermal Gard Lock, RH
90-133R
$10.28
Thermal Gard Keeper, 3/4"
Thermal Gard Keeper, 3/4"
90-133K
$5.72
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