Paul from SWISCO responded:
April 14, 2015
I believe the Series 600 was right. When a window is labelled "tilt out," it is specifically referring to how the sash is removed.
The weight of the sash can cause a window balance to fail. For two S600-35 balances, Red Tips can support 12 through 30 pounds, and Black for 31 through 40 pounds. If that isn't the cause, please send some photos of the original balance and pivot shoe in the track and we can try to work something out. |
Paul from SWISCO responded:
May 20, 2015
It sounds like it doesn't have enough tension. How many times are you winding it? Do you feel tension building? Try charging the balance spiral closer to the colored bearing. Give it two or three turns, then lock it in the shoe. If that's not enough, give it a few more turns until you start to feel tension build. Also, give the window track a spray of silicone the help the shoe from sticking and causing the spiral to kick out. Let me know how you make out.
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Paul from SWISCO responded:
May 21, 2015
Don't worry, orange and red are considered the same in the balance industry. Also, did you try charging the balance with the spiral end near the red bearing? Give it two or three clockwise turns and see if you can feel the tension before locking in the pivot shoe. If you don't feel any tension at all when you charge, let me know.
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Tom from SWISCO responded:
September 12, 2023
I'm afraid there is no minimum or maximum lengths for this kind of hardware. There is only one size that will fit in your window; balances in general tend to be very specific in this matter. With that in mind, the overall sash size itself isn't the best method by which to determine size. Do you have an old balance to use as a reference? If not from this window, perhaps from an identical window in the house? |