SWISCO - The Replacement Hardware Authority

Tilt window cord?

A home owner from Avon, OH says:
We have a 14 yr old Ryan home with tilt in Patriot Windows. On one of the windows, the "string" on the right hand side has broken and the window is very hard to open and it doesn't move easily. Not sure where to look for replacement parts.

Thank you
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Tom from SWISCO responded:
The issue is the balance, of which that cord is only one component. I will need you to remove your sash from the window and take a picture of the balance mechanism so that we can identify a good match.
A home owner from Avon, OH says:
Tom -

Finally getting around to handling this . . . how exactly does one remove the sash from the window?
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Tom from SWISCO responded:
If this is a tilt window, you should be able to raise the sash a few inches, tilt the window in, then twist it out.
A home owner from Avon, OH says:
OK - am I twisting the window out and taking a picture of it? Yes - it is a tilt window.
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Tom from SWISCO responded:
Yes, we need to see the balance on either side of the window, installed in the jamb track. Removing the sash will allow us to see as much of it as possible. Keep in mind this is just the first step; once we've identified the balance, we will likely have more questions and may need more pictures.
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