Tilt window fell into room due to broken hardware

A home owner from Indiana says:
June 6, 2016
Hello, today the tilt latches on Simonton window both broke and the window fell into the room. Aside from needing new tilt latches, it appears that I also need new balances and the part that appears in my first photo, which is jammed at the bottom of the window track at the moment. Can you please advise what the name of this part is, and give me any hints you may have on how to pry it out of the track? Thank you!!
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
June 8, 2016
Sure, I'm confident we can help. The part in your first photo is a pivot shoe, and specifically resembles our 15-199. Just make sure this matches up. This pivot shoe is often used with our Series 165 coil springs, if you also need them. Also see our 15-204 dual coil balance support.

I'm not sure about the tilt latches. I would like to see one removed from the window. If you have one that is undamaged, that would be ideal.
A home owner from Indiana says:
June 9, 2016
Thank you! This is an undamaged tilt latch.
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
June 10, 2016
Great, thanks! Take a look at our 26-243 and 26-244 to start out. I would remove it from the window to confirm that all of our measurements are the same as yours.
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-199
$3.70
3/8" Coil Dual Support
3/8" Coil Dual Support
15-204
$1.88
Tilt Window Latch, Left Hand
Tilt Window Latch, Left Hand
26-243
$2.70
Tilt Window Latch, Right Hand
Tilt Window Latch, Right Hand
26-244
$2.70
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a window coil balance
How to replace a window coil balance
VIDEO
WATCH >
How to Replace a Window Tilt Latch
How to Replace a Window Tilt Latch
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Styles of Tilt Window Latches
Styles of Tilt Window Latches
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.