Tom from SWISCO responded:
July 24, 2015
Thanks for posting, and I'm sorry for the trouble. We do not currently have a match for this top sash guide, but we found a possible match and are currently working on bringing it in. I will let you know as soon as it becomes available.
I'm not sure why the balance became disconnected, though. Can you confirm your sash weight? I see you ordered our 2750 option, which is particularly strong. I just want to make sure that this is the best spring strength for your window. |
Tom from SWISCO responded:
August 12, 2015
We now have our 18-192 top sash guide available.
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