Paul from SWISCO responded:
January 19, 2016
Thank you for contacting us. I'm not sure why you're have trouble. The length of the thumb turn spindle on the 82-043 is 1-3/8" long. Check to see that your existing spindle on your old thumb turn is the same length. That could be the problem. The spindle receptor in the 82-316 only comes in the one length, I don't think the manufacturer made any alternate versions. It may be possible that this is not the hardware meant for your door, and whoever installed your original hardware altered it in some way so that it would work.
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