Tom from SWISCO responded:
March 31, 2017
I'm not sure what the problem could be. Can you take a picture of the problem area for us?
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Tom from SWISCO responded:
April 3, 2017
It may be that the 26-387 can't work in your window at all. However, I'm afraid your picture didn't come in. Could you try uploading it again?
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Dave Sr. from SWISCO responded:
April 10, 2017
Over the weekend I tried the 26-387 at home on two of my windows. One window had the 26-229, with the beveled edge, and another window had the 26-121 tilt latch, which is similar to the 26-314 like you have on your window. Like yours, the 26-387 would not hold the sash in the "venting" position. What I did was to take the 26-387 and with the help of a bench vise held the spring loaded locking foot secured. I then used a hack saw to cut 1/8" off the foot, squaring off the bottom. By cutting the bottom it increased the size of the foot pad and held the window in the "venting" position. Let me know your thoughts.
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Dave Sr. from SWISCO responded:
April 11, 2017
Sure thing, Phil, I totally understand. You can return the hardware you purchased at any time for a refund. See more information at our return policy.
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