Paul from SWISCO responded:
August 27, 2015
I'm sorry, but I believe you ordered the wrong balances. The S400-35 is for non-tilt windows, but you have a tilt window. That is why it won't work with your current shoes: non-tilt windows don't even have any.
I think you needed our S900-35 balance, instead. As for the broken pivot, see our 26-361 for a possible match. |
Paul from SWISCO responded:
August 28, 2015
The two balances are designed for two different types of window. The Series 400 is for non-tilt windows and the Series 900 is for tilt windows. The Series 400 is not meant to work with a pivot shoe at all, and I worry that it may break if you continue to operate it as such.
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