Dave Sr. from SWISCO responded:
April 14, 2015
The 39-107FK has two points on the bottom of the cover that should lock on the bottom the operator to keep it secured. It's possible they broke off during installation. Another explanation is that the inside sill trim cover might not be lining up correctly to accept the 39-107FK cover. Review these two points and let me know what you think.
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Tom from SWISCO responded:
April 27, 2015
Could you be more specific? I'm worried that you may have a problem with the operator itself, in which case replacing the cover and handle will not solve your problem. If the spline is loose and the worm gear comes out when you remove the handle, then the entire operator will have to be replaced.
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Tom from SWISCO responded:
April 27, 2015
That could mean a lot. I'm afraid I don't know what your problem is. Can you take a few pictures of the issue? That will clear things up right away and we can work on a good solution. Thanks!
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