Trying to identify window installed on my home 16 years old

I've reviewed your pictures, but I cannot tell what you have. You should still be able to remove your shoes, though. If you raise your sash six inches, then tilt it in, you should be able to twist it out. From there, show me a picture of the pivot shoe in the track and we can possible identify a match.

As for the long white strip covering the jamb, that appears to be just a balance cover. Those should just come out.

Perfect, thanks! That screen clip looks an awful lot like our 70-123, which is used on Patriot windows. If you look at ours I think you'll agree it's a match. With the brand Patriot in mind, I think you should consider our 15-046. This shoe was used often for their windows.

For removing the covers, you could use a flat tip screw driver or putty knife to pry it off. Once it's off, you should see a cut out underneath from which you can remove the shoe.

I'm afraid not, but you can place any order you need directly on our site.