Tom from SWISCO responded:
June 12, 2017
Thank you for contacting us. Sorry to hear about the matter you are having with your cranks. We will try to offer our best recommendations. Before we begin, could you upload a photo or 2 of the cranks? Also, including measurements and dimensions is an additional help. This will help us narrow down the possible options in replacements.
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Tom from SWISCO responded:
June 15, 2017
Thank you! We should be able to help, but you will need an all new operator. Once that corkscrew shaped bore comes out, it means that the gears have stripped out. It can't be repaired, you will need an all new operator. Before we recommend anything, can you show me a picture of your operator out of the window? We will need to see the whole thing in one shot.
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Tom from SWISCO responded:
June 19, 2017
We believe you may need our 39-381 Dyad operator. You will need to unscrew the operator and slide the retainer clip at the end of the operator arm to the sash to remove your old operator to compare the measurements of yours to ours. Let us know how you make out.
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Tom from SWISCO responded:
July 10, 2017
Thanks for clarifying! See our 39-035, then, this may be a better match.
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Tom from SWISCO responded:
July 12, 2017
I don't know, I'm not familiar with United Windows or their service policies. You can place your order whenever you wish directly from our site. Thank you for considering us!
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