Tom from SWISCO responded:
September 13, 2016
I'm sorry, but I'm not able to use this information to identify anything. What exactly are you looking for? If you need a replacement part, please take a picture of the hardware in question and we will do our best to find a match.
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Tom from SWISCO responded:
September 26, 2016
Ah, I see. If the glass is all that's broken, then taking the sash in to a glass shop is definitely the way to go. It's likely more economic than replacing the sash itself, at least.
If you can show me a couple pictures of the sash itself, we could come up with a way to replace it. There is a type of sash that isn't made to be removed, but they are typically aluminum, not vinyl, and usually pretty old. There is a risk of the balance shooting up like you describe. I would avoid that unless there are absolutely no other possibilities left. |
Tom from SWISCO responded:
September 28, 2016
Great, thanks! Yes, you should definitely be able to remove the sash. Once it's out, you can take it in to a local glass shop.
Your windows actually have a part installed that keeps the balances from shooting up: the pivot lock shoe. This is the small rectangular white part that your balance spiral attaches to near the bottom of the sash. When you tilt the window in, this shoe locks into the jamb, holding in place. Watch the video below, I think this should help clear things up. |
Tom from SWISCO responded:
September 30, 2016
My pleasure! We'll always be here if you need anything else in the future.
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