SWISCO - The Replacement Hardware Authority

WIndow Parts for Viking Tilt Window

A quick learner from San Francisco says:
I've attached 4 photos I took of the window parts I need to order for a Viking Tilt Window. If I could get two of each part for each side of the window that would be great. Fortunately there is a model number of the window on a stick which is one of the included images. Sorry that the picture of the side spring assembly is misaligned. Hopefully you'll be able to know which one it is based on the model number. Thanks very much! Rob
User submitted photos of window hardware.
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Paul from SWISCO responded:
Hello! Thanks for posting. Based on what I know about a Series 9540 Viking Window, and on what I see in your photos, I have compiled a list of hardware I think can work for you. You can see what I recommend on the right side of this page. Keep in mind that you only need to replace the components that are broken; if something is undamaged, there's no reason you can't reuse it!
A quick learner from San Francisco says:
Thanks Paul. Everything you listed make sense. If I could just ask for some clarification on photos #2 which shows what appears to be 3 tandem coil housings stacked on top of a coil housing pivot. Am I understanding that (according to my photo) that I'll need 3 tandem coil housings and 1 coil housing pivot plus one 5 lb series 180 coil balance for each side? The window does not stay open so I would imagine that replacing these 10 parts (in addition to the others) will take care of that? Thanks very much! Rob
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Paul from SWISCO responded:
Actually, I believe you have four coil springs on each side. Three are in the 15-086 housing and one is in the 15-087 housing pivot. Before you buy anything, first check to see if the coil springs are connected to a mounting bracket like our 16-024. The reason you sash won't stay up is likely because of the coil springs.
A quick learner from San Francisco says:
I see what you mean. Yes, if you look in the picture you can see the top of the spring coil is just sitting there. The mounting bracket is much further up. Is there a video or handout on exactly how the coil attaches to the mounting bracket? My guess is that I would pull the top of the coil up with a screwdriver and hook it over the end of the bracket. Is that correct? That would make sense then that there is simply no tension. If this is all correct then I think I'm set to order my parts. If you could please confirm that would be great. Thanks! Rob
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Paul from SWISCO responded:
We don't have a video, but we do have an illustration that may help. The two holes just clip onto the bracket.
Diagram of 15-086
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