Paul from SWISCO responded:
July 13, 2015
Hello! Thanks for posting. Based on what I know about a Series 9540 Viking Window, and on what I see in your photos, I have compiled a list of hardware I think can work for you. You can see what I recommend on the right side of this page. Keep in mind that you only need to replace the components that are broken; if something is undamaged, there's no reason you can't reuse it!
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Paul from SWISCO responded:
July 14, 2015
Actually, I believe you have four coil springs on each side. Three are in the 15-086 housing and one is in the 15-087 housing pivot. Before you buy anything, first check to see if the coil springs are connected to a mounting bracket like our 16-024. The reason you sash won't stay up is likely because of the coil springs.
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Paul from SWISCO responded:
July 15, 2015
We don't have a video, but we do have an illustration that may help. The two holes just clip onto the bracket.
Detail of 15-086
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