Weathershield window crank broken

A handy person from Ocean Isle Beach, NC says:

May 22, 2016

The window crank mechanism on one of my Weathershield windows has broken. I am the original owner of these sixteen year old windows and hope that you have repair parts available. I can probably dig out the original receipts for the windows if needed, but the photos attached will likely indicate to you exactly what I need.

Can you tell me if you can provide the parts or where I might be able to obtain them. My zip code is 28469.

Thank you.

Len

User submitted photos of a window operator.

Dave Sr. from SWISCO responded:

May 24, 2016

Thanks for posting, Len. This operator looks like our 39-315 operator. Carefully look it over and see what you think. I have no sources in your area, but you can purchase directly from our site.

A quick learner from Ocean Isle Beach, NC says:

May 24, 2016

Thanks for the reply Dave. All the measurements correspond. My part has the number 31850 on it. Looks like your suggested part will work. My only concern is that the housing for the crank handle is different, i.e. more rounded than mine. Wonder if I can swap my old housing for the new one?

Tom from SWISCO responded:

May 25, 2016

The handle should operate the same way, but if you're concerned you can always use your old one, assuming it's not damaged.

A quick learner from Minnesota says:

September 27, 2023

For a WeatherShield crank out window. Info on window is WS IGCC CBA 03/IGMAC WS MED. Picture shows what part we need, a square black plastic slide that follows track in window.

Tom from SWISCO responded:

September 28, 2023

I'm afraid I don't see any pictures attached to your post. Could you please try uploading them again? I will then do my best to find a match in our inventory.

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