SWISCO - The Replacement Hardware Authority

What stamp do I have for my S351-28?

A home owner from Bossier City, LA says:
Hi, I think I found the part I need but the stamped numbers on my channel balance do not match what is listed.

I'm look at this 28" Series 351 Channel Balance with the 19-002 top and 15-002 shoe but the stamp is 27c and does not match the options listed for that series

Thanks,

Richard
A customer submitted photo of channel balance attachments.
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Paul from SWISCO responded:
Thanks for posting, Richard! For a stamp of 27C, I think you should choose the 2730 option. Some companies use letters for the stamp instead of numbers. Traditionally A corresponds to 1, B to 2, C to 3, etc.
A quick learner from Bossier City, LA says:
Thanks, Paul. I think I am just about ready to order. The Window is made by Alenco and I'm sure on the top but not 100% sure on the shoe- either the 15-002 or 15-0003 shoe.

Can you look at this and give me your opinion? is it 1" or a little more?

Richard
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Paul from SWISCO responded:
I can't speak for the exact measurement, it's hard to tell from this angle. You'll have to measure it yourself. Is the depth 1"? If not, how far over 1" is it? Just by looking at it, I can say with some confidence that it probably isn't 15-003, which has very tall fins.
A quick learner from Bossier City says:
The depth is just a bit over 1", maybe just 1/10" over over but it might be a little warped due to age.

thanks for checking but I am not pretty confident I want the 15-002 now

Lastly can you help me find the right Top Sash guide if I am ordering the 28" Series 351 Channel Balance with the 19-002 top and 15-002 bottom?

Appreciate the help.

Richard
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Paul from SWISCO responded:
Would you mind taking a photo of your top sash guide and sending it to us? We will need to see a photo in order to properly identify the sash guide you need. It might be easier for you if you remove it from the sash.
A quick learner from Bossier City says:
Do they just pop out with a screw-driver? I've tried to remove it from an intact window and it's not coming out easily.

Richard
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Paul from SWISCO responded:
It should be screwed in. Keep in mind that you will have to remove the sash in order to remove the top sash guide.
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