Dave Sr. from SWISCO responded:
June 27, 2016
The washer normally goes on the lever handle stem before you insert it into the escutcheon plate. Take a look at the video on installing the 40-049 handle set, that might help you.
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Dave Sr. from SWISCO responded:
June 29, 2016
Ah, I see. Thanks for clarifying. I carefully examined one of our 40-168 sets. To my surprise, the washer is supposed to go on the spindle on the inside of the lock. It appears that you have to turn the outside lever to the correct position then insert the cam end of the spindle into the hole in the lever handle. With that done, you can install the nylon washer on the other end of the spindle and insert the spindle from the outside (while attached to the outside handle) through the square hole in the mortise latch. Finally, lining up the inside lever handle, install your screws securing the handle set together.
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