Window Balancer

A home owner from California says:
July 11, 2017
It looks like I need the 30" SERIES 385 CHANNEL BALANCE Product Code: S385-30 as replacements. The existing balances I have are printed with this:
29 9 CX CMC 7
The overall length from end to end of the metal portion is 30"

Is this enough information to figure out which replacements I need? Thanks!
Profile picture of Tom
Tom from SWISCO responded:
July 14, 2017
Thanks for your question. We do need some more information. Can you send us photos of both ends of your balance? We need to know which Series to choose, based on the plastic shoe and top. If we get those photos, we can begin to identify the balance.
30" Series 385 Channel Balance
30" Series 385 Channel Balance
S385-30
$11.30
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.