Window Casing- Tie Rod needed for Locking Mechanism

A quick learner from Windsor, Ontario says:
November 10, 2015
Good day,

I am looking for a Tie Rod ( with a few rollers)for my bathroom window.
The height of my window is only 21 inches in total height and I noticed your smallest rod is 22.9inches. Do you offer a smaller rod or can I cut down the 22.9? The locking mechanism is called an "Acer" which I have never heard of before.
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Tom from SWISCO responded:
November 11, 2015
Could you show us a few pictures of the hardware in question? That will allow us to determine what you need, exactly. Specifically, I need to see how many rollers it has and what type of rollers they are. Thanks!
A quick learner says:
November 12, 2015
attached are pictures of the bathroom window.
The locking mechanism from the inside works-
The tie rod is missing and the plastic clips that hold the
Tie rod are broken off. There should be 2 white rollers for the tie rod
The tie rod should only be around 14 to 16 inches in length.
The picture shown is from another window in the house that works.
The part indicating "acer" is full functioning.
User submitted photo of their window hardware.
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Dave Sr. from SWISCO responded:
November 13, 2015
Hello, hopefully I can help. This resembles our 38-903, though I'm not sure if the nylon roller are the same as the ones on your tie bar. Check to see if the nylon rollers are in the same positions as yours. If the roller positions are the same, then you might only have to cut off the top end of the 38-903. As for the plastic clips that secure the bar, take a look at our 39-417. Let me know what you think.
22.9" Tie Bar, 2 Cone Roller
22.9" Tie Bar, 2 Cone Roller
38-903
$14.90
Tie Bar Guide
Tie Bar Guide
39-417
$1.75
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Anatomy of a casement window
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SWISCO 39-417 Tie Bar Guide
SWISCO 39-417 Tie Bar Guide
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