Dave Sr. from SWISCO responded:
August 19, 2016
You have an older Pro Drive operator with the 39-226 handle. The problem with these operators is that the black plastic collar wears out over time and will not hold the handle. I would suggest trying a little piece of masking tape or some type of adhesive to keep the handle in place. Alternatively, you could just replace the entire operator with a newer style. If you want to go that route, please send us a picture of the operator out of the window so that we can find a good match.
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