SWISCO - The Replacement Hardware Authority

Window Hardware Advice

A handy person from New York says:
I have some very old builder's windows that have broken channel balances and balance top stops. The metal portion of the balances measure 25 to 25 1/4 inches and have 2040 stamped on them. I have included pictures of the tops, bottoms and top stops but they are a little fuzzy because I had to use a cell phone camera. Also the top balance stop has the bottom piece broken off. Please let me know if you need any further information or have any questions.

Thanks.
Joe
User submitted photo of window balances and top guide.
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Mike from SWISCO responded:
Thanks for submitting your pictures, Joe.

Please take a look at this guide and see if you can identify your channel balance attachment bottom attachment.
Channel balance attachment guide.
A handy person from New York says:
Hi Mike:

Thanks for getting back to me so quickly:

Does it have wings?: No
What is the width?: 1"

Thanks.
Joe
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Mike from SWISCO responded:
Thanks for the information, Joe. We are a little closer to figuring out what you need.

Judging by your attachments, you appear to have a Series 351 balance. However, the options available to it don't match your stamp. If it wouldn't be too much trouble, I would ask that you take a picture of the stamp as it is on your metal channel and submit it to us.

Secondly, I will need you to confirm the length of these balances. Most of the time, the length of these channels shouldn't be a fraction. I just want you to double check to see if they aren't all 25".

As for the black top sash guide, it's hard for me to make out exactly what that is. We have many sash guides that look similar, but I would need specific dimensions. If you could give me whatever measurements you can, it would be a big help.
A handy person from New York says:
Mike:

My apologies, the stamp is actually 2420 and the length is 25".

I'll try and get you some better pictures and measurments on the top sash guides.

Thanks again.
Joe
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Paul from SWISCO responded:
The balance looks like it could be our S390-25. You would want the 2420 stamp option to go with that.

The sash guide looks like our 18-032 Crossly Top Sash Guide. Take a look at that and see if its dimensions match up with your sample.
A handy person from New York says:
Following up , I ordered the balances and top sash guides listed above and they worked perfectly. I want to thank you for the guidance and to tell you that you guys have been a great help.

Joe
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Paul from SWISCO responded:
Thank you for the praise, Joe! I'm so glad that we were able to help. Please let us know if you have any questions in the future, it would be my pleasure to answer anything I can!
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