Window Replacement Parts

A quick learner from North Carolina says:
February 1, 2017
My wife and I bought a house in North Carolina, that we knew had some issues.

One of those issues is the windows. They are the double hung variety, and many of the upper portions slam to the bottom when the lock is disengaged. I thought it would be an easy fix.

But, finding parts has been a problem. I'm hoping you can help.

Let's start with the Pivot Lock Shoe. I've attached some pictures. They are:
Length 2.5 inches
Width 1.25 inches
Depth 0.625 inches
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
February 7, 2017
Looking at your photos, the balance shoe looks a lot like our 15-178, which is 17/32" thick. We don't have this style with a 5/8" thickness. Can you confirm?

Our 75-006 charging tool would be helpful in re-charging your spiral balances.
Pivot Lock Shoe, Brown Brake Pad
Pivot Lock Shoe, Brown Brake Pad
15-178
$3.70
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
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Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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