SWISCO - The Replacement Hardware Authority

Window balance

A handy person from California says:
Hi,

Just need to confirm which replacement balances to order. I've attached photos of my existing balance. Measured length is 28" metal-metal. Not sure which model best matches my plastic ends.

I need two balances and 10 take out clips - item 16-002.

Thanks,
Paul
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Tom from SWISCO responded:
Hey, Paul. I'm afraid your images did not upload. Could you try again? Please make sure to attach them as individual .jpegs. We cannot open .zip files.

Keep in mind we only need to see the top attachment, bottom attachment, and stamp. Thanks!
A quick learner says:
Thanks Tom for the quick response.

Here are the individual images. Let me know if you need more info.

-Paul
User submitted photos of a window balance.
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Tom from SWISCO responded:
Perfect! I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385 balances.

Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
15-004 and 15-005
A quick learner from California says:
Great! I'll measure the part and order the best fit. Thanks for you help!

BTW, your website and discussion interface are awesome! Very nice design!

-Paul
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Tom from SWISCO responded:
Thank you! I'm glad I was able to help. If you have any more questions, feel free to ask.
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