Tom from SWISCO responded:
October 23, 2014
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 351 or our Series 390.
Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 351 uses the 15-002 while the Series 390 uses the 15-001. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match. Comparison of 15-001 & 15-002
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Tom from SWISCO responded:
October 24, 2014
Wow, 50 pounds is a lot! Can you double check? Make sure to remove the sash completely from the window before you weigh it. Could you also give me the length of the metal channel and the stamp printed on it? Finally, what Series did you decide on?
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Casey from SWISCO responded:
December 18, 2014
Thank you for your patience, Mary. We are currently working on this, but I wanted to clear a couple things up. Are all eight of the needed balances for the lower sash? Also, we suggest sticking with 47 pounds, not 50. These are precise systems and it is possible for a balance to be too strong!
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Casey from SWISCO responded:
January 20, 2015
Hi Mary,
Thanks for getting back to us! I'll email you a custom balance ordering link shortly. |