Window balance replacement

A quick learner from Longmont CO says:
July 27, 2016
We have a couple of windows where the balance has broken and is sticking up out of the channel. I haven't forced it but can't open the window to remove and/or replace. Pictures attached. I need to order new sashes and figure out how to remove the window to replace them once I order the correct size/type. The numbers I can see are 2740. Any help is appreciated!
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
August 1, 2016
Looks like the top sash guide is broken. You will need to force the balance down under the take out clip. See the video below for more information.
Take Out Clip
Take Out Clip
16-002
$0.41
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to identify a replacement channel balance
How to identify a replacement channel balance
VIDEO
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How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
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How to Replace a Broken Take Out Clip
How to Replace a Broken Take Out Clip
VIDEO
WATCH >
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