Window balance replacements

A home owner from California says:
August 5, 2015
I need a couple of these window rails ASAP, the pulleys broke on one and the plastic insert is also smashed that is mounter to the window( pictured in last pic) that needs to be replace ex aswell. Rail measures 1/2 x 27" Brand of window is milgard.

Thanks
Craig
User submitted photos of a window balance.
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Tom from SWISCO responded:
August 7, 2015
Hello, Craig. I believe our S385-27 (2640 option) is a good match for the balance, but I'm not sure about the top sash guide. Could you show us one that has not been damaged?
A quick learner says:
August 11, 2015
Here's a pic of the guide...



Thanks,
Craig
User submitted a photo of a top sash guide.
Profile picture of Tom
Tom from SWISCO responded:
August 12, 2015
Thanks! Start by looking at our 18-188. I think this may be a match, but just make sure the dimensions are the same.
A quick learner says:
August 12, 2015
So with that guide would I just drill a new hole? My exist ion is slotted and not mounted in the middle ?
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Paul from SWISCO responded:
August 13, 2015
I have checked all over and Tom's suggestion seems to be our closest. You will need to enlarge the hole to compensate for your offset. Would that be possible?
27" Series 385 Channel Balance
27" Series 385 Channel Balance
S385-27
$10.55
5/8" Top Sash Guide
5/8" Top Sash Guide
18-188
$1.44
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