SWISCO - The Replacement Hardware Authority

Window balances

A landlord from Lansdale Pa says:
I am not able to choose the correct balance with your pictures on the website. Could you please assist me. They are 1/2 inch square. The first is 24 in with the inscription 2320 the second is 16 inches with the inscription 15B.
User submitted a photo of a window balance.
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Tom from SWISCO responded:
You only submitted one image, which is of the bottom shoe. I can tell that your balance likely has the 15-005 shoe attached to the bottom, but I do not know what Series you have without seeing the top attachment as well.
A landlord from Lansdale Pa says:
I am sending the other image, thank you Tom.
User submitted a photo of a window balance.
A landlord from Lansdale Pa says:
Tom,

I went to order the two different balance lengths and had trouble with the 16" one. The options given do not include 15 B that is stamped on my balance. Which one should I choose?
Profile picture of Tom
Tom from SWISCO responded:
Thanks for getting those pictures to us.

The S371-24 corresponding stamp will be the 2320, and the S371-16 will be 1520.
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