Window channel balance

A quick learner from Pembroke Pines says:
This window channel balance is 24 inches long and the number stamped on it is 23
Channel balance
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Tom from SWISCO responded:
Hey there! Thanks for choosing SWISCO.com. It looks like you need the S385-24 balance, but we need the measurement of the shoe. It looks like the 15-004 shoe to me. Please measure the depth of yours and see if it matches up to ours.
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