Window does not stay up when opened

A home owner from Rock Tavern, New York says:
July 14, 2015
Whenever the windows are open they slam shut. The spring on the right side is broken.
User submitted a photo of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
July 15, 2015
Thanks for posting. Yes, it definitely sounds like a problem with the window balances. However, I will need to see pictures of the balances themselves, preferably removed from the window, before we can offer a replacement. Let me know!
A home owner from Rock Tavern,NY says:
October 27, 2015
Here is a video I tried to take.Please let me know
User submitted photos of window hardware.
Profile picture of Tom
Tom from SWISCO responded:
October 28, 2015
Well, I can see that your tilt latch is broken, though that has no relation to the balance spring. Is this the only problem, or is the tilt latch broken in addition to the balance?

In either event, I would need to see a picture of an undamaged version of this tilt latch, preferably from the other side. I will also still need a clear picture of the balance, since I do not see it in this new photo. Thanks!
A home owner from Rock Tavern says:
November 23, 2015
Here are the pictures you requested.
User submitted photos of window hardware.
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Paul from SWISCO responded:
November 24, 2015

Thank you. Your top tilt latch might be our 26-244. Carefully compare it to your own to confirm. You may want to compare an undamaged version, if you have one.

I can't get a good view of your balance system, but it looks like it could be our Series 850 balance. You will need to remove the balance in order to confirm. See our video below for help.
A contractor from New Jersey says:
December 10, 2015
I have been Contacted by the homeowner to fix the windows in this post, your company has been in contact with the homeowner to identify some of the necessary parts Involved in the repair. The following balance was removed from the window. Please advise as to the proper replacement balance.
User submitted photo of their window hardware.
Profile picture of Paul
Paul from SWISCO responded:
December 10, 2015

Thank you! Looks like I was right, our Series 850 appears to be the best match.
Tilt Window Latch, Left Hand
Tilt Window Latch, Left Hand
26-243
$2.70
Tilt Window Latch, Right Hand
Tilt Window Latch, Right Hand
26-244
$2.70
How to Replace a Window Tilt Latch
How to Replace a Window Tilt Latch
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
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How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Styles of Tilt Window Latches
Styles of Tilt Window Latches
GUIDE
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