A handy person from Florida says:
October 3, 2016
We recently ordered from you and it's the wrong one. See attached photo and please send the correct one. SWISCO Order 810499 Confirmation
Tom from SWISCO responded:
October 6, 2016
We might be able to help, but I'm not sure what you have. Can you remove it from the window and show us a clear picture of its profile? Can you also give me the dimensions of the profile? Finally, do you know the manufacturer of the window?