A home owner from Florida says:
July 21, 2014
The top plastic part between the window and the chat her is broken, please send replacement
Paul from SWISCO responded:
July 22, 2014
Hey, Agnes. You need to remove the sash in order to identify the top sash guide. See our video on side load balances below. Once the top sash guide is removed from the window, you can take a few more pictures of it for us to see. In the meantime, start by looking at our 18-044 or maybe even our 18-166.