Tom from SWISCO responded:
August 28, 2012
Thanks for posting! You are correct, the options for a channel balance correspond to the weight of the window. Are there any stamps or markings printed on the metal channel itself? If so, let me know what they are, and I can attempt to find you the best option. If there isn't, I will have to know the weight of your sash. You can determine this by removing the sash from the window and placing it on a scale. Any common bathroom scale should do.
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Tom from SWISCO responded:
October 3, 2012
Thank you. The 2350 option is for sashes up to 27 lbs. This should work for you. Let me know if you would like to try a stronger balance instead, we can custom make one for you.
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