Paul from SWISCO responded:
June 29, 2016
I recognize this. I believe Jeld-Wen discontinued this particular balance system. Now, I think we can make up a substitute balance system, but I will need more information. Specifically, I will need a photo of the entire balance. I will also need to know the length of the metal channel and the width and thickness of the pivot shoe. Finally, I would like a photo of the pivot bar attached to the bottom of the sash, along with your measurements.
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Paul from SWISCO responded:
July 5, 2016
Thank you! That is a big help. I think we could custom make an S795-15 balance for you with a 15-194 shoe and 15-198 clip specially attached. Would this work for you? If so, let me know how many you need and we can send you a price quote and custom order form.
I'm still not sure about the pivot bar, though. Without seeing your original I'm not sure if it can work with the new shoe, or if you will need a new one. |
Paul from SWISCO responded:
July 12, 2016
Thank you! Just replacing the shoe would be feasible, but I'm afraid we do not have anything that matches your old hardware. It is not made anymore. I'm not sure if you could get the 15-194 to work on the old metal channel, but it could be possible. I can't say for sure. I can confirm that the 15-194 can work with your old pivot bar, at least.
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Paul from SWISCO responded:
July 13, 2016
Happy to help! let us know how this works out for you! Thank you for ordering with Swisco!
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