Window will not stay up

A home owner from East Brunswick, NJ says:
February 24, 2016
I have several of these windows throughout the house. Three of them will not stay up.
Picture shows the type of spiral devise that is suppose to keep them from dropping.
Could you help me fix this.
Thank you
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
February 26, 2016
It's hard to tell exactly what you have based on these pictures, but I can tell that you have tilt window spiral balances. I recommend looking at this section to determine what you have. I also recommend watching the video below.
Guide: How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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