Paul from SWISCO responded:
February 12, 2016
Hey, Frank. I would double check your measurements. I think the metal channel should be closer to 1/2" wide. If so, see our Series 390 channel balance.
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Paul from SWISCO responded:
February 15, 2016
Assuming nothing else on the window is broken, you should be okay with just replacing both balances.
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Paul from SWISCO responded:
February 25, 2016
That piece is known as a top sash guide. Are they missing on both sides? I won't know what to recommend without seeing an old one. If both are missing, do you have another window in the house that uses the same hardware? We can use that as reference.
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Paul from SWISCO responded:
February 26, 2016
Thanks! See our our 18-009 matches your measurements.
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