Tom from SWISCO responded:
July 31, 2017
Thanks for posting! Based on your pictures, it looks like you have a broken top sash guide and a broken balance. Check out the video below for some more detailed insight on the issue.
For the balance, I suspect that you have a special type that will need to be custom made. Before we can begin, I will need a clearer picture of the bottom nylon shoe and the metal clip at the end of the cord. I will also need to see the stamp printed on the metal channel, the length of the metal channel itself, and how many you need altogether. Thanks! |