Paul from SWISCO responded:
August 25, 2016
I've have seen some windows were the wool pile is stamped in the track like how you describe. I'm afraid there is no tried and true solution for this. You could try using a small flat blade screw driver or possible a utility knife to work the wool pile out, but there's no guarantee. I am sorry we cannot offer an easier solution for you.
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Paul from SWISCO responded:
August 26, 2016
Sounds like a plan. Pictures would definitely help, if you're successful. Good luck and let us know how it goes!
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