SWISCO - The Replacement Hardware Authority

Wrong zigzag pattern on operator.

A quick learner from Bedminster, NJ says:
Hi I ordered 39-090. How can I do the exchange? It seems the product I saw online is wrong. Please advise

Product Code: 39-188 we will send the part if you can verify..

From what we got 39-090 it is wrong part


See the pic... Top item we received wrong part... Need to match zigzag bottom
User submitted a photo of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. The top part in your picture is, indeed, the 39-090, which appears to be what you ordered. You received the right part, but it is not a match for your old operator, which I assume is the part on the bottom. As you mentioned, the 39-188 looks like a better match.

You can return the 39-090 for a refund and purchase the 39-188 at any time you wish.
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