SWISCO - The Replacement Hardware Authority

Series 850 too heavy compared to my balance

A distributor from Reading, PA says:
Hello
I,m trying to find a balance for one of our customers. I ordered your part# S850-22 crossbow balance, it was similar but unfortunately it did not match. The spring and shoe on your S850 was heavier than on the balance I need.

Please see attached photos

Let me know if you can match this.
Thank you.
Mike
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting. It looks like you have a red shoe. This can actually make a difference in how thick the balance itself is. However, before we look into that, can you confirm the length? Your picture has it listed as 34-1/2", but you purchased the 22-1/2" balance. You might find it easier to measure an undamaged balance.

Let me know!
A distributor from Reading , PA says:
Hi Tom

The 34-1/4" length includes the rod that passes thru the sping and into the shoe. I wasn't sure how these were measured.

I saw you offered a 22" which matched the dimension form the shoe to the top of the spring. I was hoping it would be correct.

This balance must be missing the upper string holder. 34-1/4" should be the total length of the balance. Let me know if you need any more info.

Thanks
Mike
Profile picture of Tom
Tom from SWISCO responded:
Ah, I see. No, the length is the entire balance. We show the best way to measure on the Series 850 page. Check it out to see what I mean.

We're going to bring in a new balance for you. It's a S850-34 with a Red Shoe. This should be skinnier than the options we have for other colored shoes. I'll let you know as soon as we have something for you to see.
A distributor from Reading , PA says:
Hi Tom
Sounds like your S850-34 might be what I'm
after.
If so I will need two of them.
Also can I return the 22" balances
I had ordered? Is there a restocking fee?

Thanks
Mike
Profile picture of Tom
Tom from SWISCO responded:
Hey, Mike. I'll let you know as soon as we have the new option available for you, it just may take some time. As for returning the old balances, check out our Return/Exchange Policy.
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