SWISCO - The Replacement Hardware Authority

33 DS 38 balance

A quick learner from escondido, ca says:
I need balances for 8 windows, they measure 34 inches (just the metal) and have the attachment as noted in the photo. The windows are large, single hung, no tilt, shashes measure 44" wide, 36" tall, double glass. I think they weigh about 35-30 pounds. The Balance has a stamp of "33 DS 38" on it. I also need 4 sets of sash cams as depicted. I want to make sure I order the right ones.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for contacting us. First, based on your picture of the top sash guide, I would go with our 18-171. This may be a good match.

I'm not sure about the balance. You only show us the top attachment, which resembles an older version of our 19-005. This narrows it down a little, but I would still like to see the bottom attachment just to be sure.

Can you also confirm the exact weight of the sash? These are delicate systems and I just want to make sure we get you the best possible match.
A quick learner from escondido says:
Here is the other end. The windows weigh 38 pounds. Also attached is the breakthrough I am experiencing on all of my windows. Thoughts?
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thank you! Based on your bottom and top attachment, I'd recommend our S385-34 balance. However, it will need to be custom made with a special 3365 option. This option can carry a sash weight of 35 through 39 pounds. The standard options we have for the S385-34 are too weak for your window. I would be happy to send you a custom balance order form for this balance, but before I do, please just confirm exactly how many you would need.

As for the break through you mentioned, it appears that the top sash guide broke. This happens quite often when a top sash guide gets too old. Check out the video below for our solution. Basically, you will need a new top sash guide. See our section here to locate the best match.
A quick learner from escondido, ca says:
Thank you very much. I would like to get these sooner as opposed to later. I need 8 of them, I have 4 windows. I'm also going to need new clips for all of those windows, the ones that pullout to allow you to secure the balances in place while you remove the windows. I can get the sash guides from the window manufacturer so that I don't have to guess on those or select something different. I'm also going to need some of the weather stripping that goes around all of the windows in my home, it looks like I can order those online from you folks so I will simply do that.

Look forward to your prompt reply and thank you so much for all of your help.
Profile picture of Tom
Tom from SWISCO responded:
Great! Sounds like everything is in order, then. I will email you a custom order form and price quote for 8 of these balances. Just to reiterate, they will be our S385-34 with a 3365 option. Once you get the order form, you can add the custom item to your cart as if it were any other part and continue shopping as normal.
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