Paul from SWISCO responded:
January 23, 2015
Looks like the gear bore came out, which means you'll need to replace the whole operator, not the handle. I can help you find a match, but I will need to see a picture of the operator removed from the window. Alternatively, you can open the window as far as it can go and show me the arms. Either way, I'll need to see the design of the arms before I can offer a replacement. Thanks!
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Tom from SWISCO responded:
February 6, 2015
Whichever way you're more comfortable with! We just need to see the entire operator. See the video below for help on replacement.
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Tom from SWISCO responded:
April 16, 2015
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Tom from SWISCO responded:
April 17, 2015
To replace this operator, you will first need to remove the vinyl sill cover that goes on top of it.
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Dave Sr. from SWISCO responded:
June 3, 2015
There has to be away to access the mounting screws in the base of the operator. Take a good look and see if you can use an off-set screw driver to access the mounting screws. If you still can't get to the screws, you have to remove the sill cover. There is no other way.
Looking at your first photo you sent, it looks like there is a seam on the bottom of the sill cover. That mean it might be one that snaps in place. Take a small screw driver or chisel and try to pry it up at one end and see if you have any luck, just like how we show in our video. You just have to be more careful that you don't crack or damage the plastic on the frame. If you are not comfortable doing this then I recommend hiring a handy person to come out and do it for you. |