Tom from SWISCO responded:
August 7, 2014
Please take a few pictures of the parts in question and upload them here for us to see. Please make sure your parts are fully removed from the window before you take your pictures, as well, or at least make it so that we can see as much of the hardware as possible. Thanks!
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Tom from SWISCO responded:
August 8, 2014
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Tom from SWISCO responded:
August 8, 2014
I'm not sure if they make this with a shorter "long" arm. What is the length of your arm, exactly? Make sure to adjust the arm so that it looks like how our 39-031 and 39-032 look, for the most accurate measurement. Then measure from the tip of the arm to the center of the middle hole in the base.
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