SWISCO - The Replacement Hardware Authority

channel balance 25-9 IX CMC 11

A quick learner from Surprise AZ says:
I need a 26 inch channel balance replacement. It looks like the 380 or 385 series. I don't know which option I need. On the channel balance is printed "25-9 IX CMC 11." Not sure what this means.
Thanks
Burke
User submitted picture of channel balance attachmen ts and stamp number.
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Tom from SWISCO responded:
Thanks for posting! Before I can offer an applicable replacement for this channel balance, I just need to know a bit more information about the bottom attachment. Please take a look at our 15-004 and 15-005 channel balance shoes, and note their depths. As you can see, they are 1-3/32" deep and 1" deep, respectively. Which one more closely matches your own bottom attachment?

Furthermore, your stamp of 25-9 does not match any of our existing options. Because of this, we will have to know the weight of your window sash. Please remove your sash from the window and place it on a scale, then let us know what you come up with.
A quick learner from Surprise AZ says:
The foot depth measures closer to the 15-004 foot. I measure the depth at 1 and 1/16 of and inch. So definitely closer to the 1 and 3/32 inch or the 15-004 foot. Also the sash weighs 40 lbs. Thank you for your help.
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Tom from SWISCO responded:
Thanks for getting back to us! That's a heavy sash! Can you confirm that it's 40 pounds? None of our options for a 26" long balance can carry that kind of weight. Please double check and let me know!
A quick learner from Surprise AZ says:
I removed the top part of the window and it weighed 40 lbs on a bathroom scale. It is a Milgard window. If you do not carry a balance for this weight can you recommend a place that does. Thank you for your help.
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Donna from SWISCO responded:
It looks like this balance will have to be made with the new 2580 option, which can carry a window sash weight range of 39 through 42 pounds. Take a look at this Custom Channel Balance Order Form that I have started for you and fill out the rest of the information. One of our representatives will get in touch with you shortly thereafter.
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