channel balance hardware

A quick learner from Escondido, CA says:
Just purchase 4 S371-34 : 34" Series 371 Channel Balance units and came to find out during installation that one of the top sash guides was broken which allowed one of the channels to slide up when the window was closed.

Which of your pairs of top sash guides are appropriate for my channel balances?

THanks,

Bill
Profile picture of Paul
Paul from SWISCO responded:
Hey, Bill. There isn't any one top sash guide that only works with the S371-34, so it's hard to say. One common choice is the 18-124P, though. Carefully compare this to your current hardware to confirm.
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.